I Was Wrong...

A&M does not suck...well yes they do...but not as much as AT&T!

Does stuff like this only happen to me?



Do you still have a home phone? Or are you a cell phone only household? I have both, but right now ATT is getting on my last nerve. I used them in the past, was disappointed, and switched back to sbc. However, sbc is no more, and I was forced to be an ATT customer again. I set up an electronic payment (one time only), but they have somehow debited my account 3 times for this one transaction. My account balance with them is in the positive meaning I have over paid yet they still re-submitted the payment to my bank again today. When I go online to check my account with them it shows a positive balance, and the 3 reps I spoke with today alone confirmed. The first manager I talked to today said it was my bank's error. Please...I use to work for the bank...they do not resubmit payments unless the merchants resubmits. I finally spoke with a Manager who at least listened and understood what I had been trying to convey for my past 5 phone calls. However, she had to escalate my issue to another department, who is going to research it and call me back. During this process I have been trying to submit a formal complaint, however, ATT does not have a general support email address...nor do they publicize an address for sending complaints. It took me 3 days just to find someone in that company that would listen to my problem. I already have my complaints typed up to send to the local news stations, newspapers, and the attorney's general office. Nothing may come of it...but I am going forward anyway. I have held on to my LAN line because I don't need err' body having access to me. I don't want to use it for business purposes, and I even have acquaintances that I would just rather not give my cell phone too. I am thinking about switching providers, but w/o ATT in my area that pretty much just leaves Time Warner. I don't have cable TV, but I just might have to get cable phone service.